Return Policy

  • Our policy is valid for a period of 30 calendar days from the date of purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met, and a 25% restocking fee will be effective upon returning the item. Please note that if the period of 30 days has lapsed, we can’t, unfortunately, offer you a refund.

Refund Requirements

  • Product is defective
  • Product is not as described
  • Product must be unopened
  • Product must be in the original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria have been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of Purchase

To complete your refund, we require:

  • A receipt
  • Purchase order
  • Other proof of purchase

Please note that without the aforementioned proof of purchase, we will not issue a refund.

Sale and Clearance Items

Only regular-priced items may be returned; unfortunately, sale or clearance items cannot be returned.

Shipping Items

To return an order, you must:

  • Contact us first

Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contact Us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below: